# Contact Us

> Contact NoteFren by email at info@notefren.app for support, billing, feedback, press, and partnerships. Company details for Loona Brands, the company behind NoteFren.

Have a question or feedback? We'd love to hear from you!

## What to include

Email is the fastest way to reach us. A few details help us answer in one reply instead of three.

- **Where you use NoteFren**: The web app at notefren.app or the iPhone app, and the version if you know it.
- **The account email**: The address you signed up with, so we can find your account without asking.
- **What happened**: What you expected, what you saw, and a screenshot if there was an error message.

## Common topics

We handle all of these from the same inbox.

- **Support**: Flashcard generation, scanning, sync between web and iPhone, and account access.
- **Billing**: Pro subscriptions, receipts, refunds, and cancellations. App Store subscriptions are managed in your Apple account settings; web subscriptions in NoteFren Settings.
- **Privacy requests**: Data export or account deletion. See the privacy policy for what we store. (https://notefren.app/privacy)
- **Press and partnerships**: Interviews, reviews, school and tutoring partnerships, and affiliate questions.

## Company details

NoteFren is made by Loona Brands, based in Florida, United States. The same company operates the website, the web app, and the iPhone app.

- **Email**: info@notefren.app (mailto:info@notefren.app)
- **Website**: https://notefren.app (https://notefren.app/)
- **App Store**: NoteFren for iPhone and iPad. (https://apps.apple.com/us/app/notefren-ai-study-companion/id6753096054)
- **About NoteFren**: Who we are and how we think about learning. (https://notefren.app/about)

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- Canonical HTML page: https://notefren.app/contact
- Markdown version: https://notefren.app/contact.md
- Guidance for AI agents: https://notefren.app/llms.txt
- Contact: info@notefren.app