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Does live chat help online and blended students ask for help?
Psychology students in both online and blended modes liked live chat for just-in-time help; online learners were especially positive.
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How many students were in the final sample?
246 psychology students at an Australian university.
Source: Use of live chat in higher education to support self-regulated help seeking behaviours: a comparison of online and blended learner perspectives · DOI · quote verified
How many were blended versus online?
155 blended learners and 91 online learners.
Source: Use of live chat in higher education to support self-regulated help seeking behaviours: a comparison of online and blended learner perspectives · DOI · quote verified
What academic help need motivated the study?
Supporting self-regulated help-seeking when face-to-face access is reduced.
Source: Use of live chat in higher education to support self-regulated help seeking behaviours: a comparison of online and blended learner perspectives · DOI · quote verified
How did both groups feel about live chat?
Both were overwhelmingly satisfied and found it useful for just-in-time support.
Source: Use of live chat in higher education to support self-regulated help seeking behaviours: a comparison of online and blended learner perspectives · DOI · quote verified
What extra emphasis did online learners give?
Better access to staff and a version of face-to-face conversation.
Source: Use of live chat in higher education to support self-regulated help seeking behaviours: a comparison of online and blended learner perspectives · DOI · quote verified
Were online learners older on average?
Yes; online learners’ mean age was higher and age differences were significant.
Source: Use of live chat in higher education to support self-regulated help seeking behaviours: a comparison of online and blended learner perspectives · DOI · quote verified
In how many subjects was live chat typically experienced?
Most participants experienced it in only one subject (n = 123).
Source: Use of live chat in higher education to support self-regulated help seeking behaviours: a comparison of online and blended learner perspectives · DOI · quote verified
What recommendation do authors make?
A strong recommendation to use live chat for synchronous private help-seeking in higher education.
Source: Use of live chat in higher education to support self-regulated help seeking behaviours: a comparison of online and blended learner perspectives · DOI · quote verified
What common alternatives to live chat are mentioned?
Email and online discussion boards for asynchronous help.
Source: Use of live chat in higher education to support self-regulated help seeking behaviours: a comparison of online and blended learner perspectives · DOI · quote verified
Did students feel cared about?
Yes; they felt the teaching team cared about supporting their learning when live chat was used.
Source: Use of live chat in higher education to support self-regulated help seeking behaviours: a comparison of online and blended learner perspectives · DOI · quote verified
What discipline were most students studying?
Psychology bachelor’s degrees.
Source: Use of live chat in higher education to support self-regulated help seeking behaviours: a comparison of online and blended learner perspectives · DOI · quote verified
Is live chat described as synchronous or asynchronous?
Synchronous — real-time private chat between student and teacher.
Source: Use of live chat in higher education to support self-regulated help seeking behaviours: a comparison of online and blended learner perspectives · DOI · quote verified